Shipping policy
Elmridge Home provides free delivery throughout the United Kingdom.
Delivery summary
| Delivery area | The whole United Kingdom, including England, Scotland, Wales and Northern Ireland |
|---|---|
| Shipping charge | Free on all UK orders, with no minimum order value |
| Order cut-off | 14:00 UK time on working days |
| Order processing | 1–2 working days |
| Transit after dispatch | 3–5 working days |
| Total estimated delivery | 4–7 working days, including processing and transit |
| Working days | Monday to Friday, excluding UK public holidays |
| Time zone | Europe/London, following GMT in winter and BST in summer |
When processing starts
Orders received before 14:00 UK time on a working day enter processing that day. Orders received at or after 14:00, or on weekends or UK public holidays, enter processing on the next working day. Processing takes 1–2 working days from that point.
After dispatch, transit normally takes 3–5 working days. Total estimated delivery is 4–7 working days from the start of processing. These are estimates, and we keep you informed of any delivery issue.
Coverage and delivery charges
Free delivery applies throughout England, Scotland, Wales and Northern Ireland, including UK island and remote-area addresses. There is no minimum order amount and no delivery surcharge. The Channel Islands and Isle of Man are outside the United Kingdom and are not included in this UK-only delivery service.
We take responsibility for any import arrangements needed for an order and cover applicable import duties, customs charges and clearance costs. You will not be asked to pay additional import charges on delivery.
Dispatch and tracking
We send dispatch confirmation and tracking information to the email address used for your order. If an order is sent in more than one parcel, we explain this and provide the relevant tracking information.
Delivery responsibility and delays
ELMRIDGE COMMERCE LLC remains responsible for the goods until they are delivered into your physical possession or that of a person you identify to receive them. If tracking shows a problem, a parcel is missing or delivery falls outside the estimate, contact support@shopelmridge.com. We investigate with the delivery service and arrange the appropriate delivery, replacement or refund.
We honour any delivery date agreed with you and the applicable statutory remedies for late delivery. We do not require you to resolve a lost-parcel claim with a carrier before we address your order.
Addresses and pre-dispatch changes
Check your address at checkout. Contact customer service to request an address or order change; we can only process changes before dispatch. You may request cancellation before dispatch. A confirmed pre-dispatch cancellation is refunded to the original payment method within 5 calendar days.
Returns and exchanges
We pay return and exchange shipping costs. For our 30-day returns, direct exchanges, prepaid return labels and printable return slips, see Returns and Refunds Policy.
ELMRIDGE COMMERCE LLC is your seller and remains responsible for product information, order fulfilment, delivery support, returns, exchanges and refunds. We coordinate these services directly and do not transfer our responsibilities to the customer or require the customer to resolve our service obligations with a carrier, manufacturer or payment provider.
Company and customer support
| Store | Elmridge Home |
|---|---|
| Legal company name | ELMRIDGE COMMERCE LLC |
| Company established | 16 September 2026 |
| Company address | 940 Center St, Bowling Green, KY 42101, United States |
| Website | shopelmridge.com |
| support@shopelmridge.com | |
| Telephone | +1 303 941 4201 |
| Customer service | Monday to Friday, 09:00–17:00 UK time (Europe/London, GMT or BST as applicable) |
We do not process orders, returns, exchanges or refunds on weekends or UK public holidays. Calendar-day deadlines in these policies still apply. We arrange processing in advance where necessary to meet those deadlines.