Terms of Sale

These Terms of Sale apply when you buy goods from Elmridge Home at shopelmridge.com. Your seller is ELMRIDGE COMMERCE LLC.

Goods and package contents

Read the product page before ordering. It states the product dimensions, materials, structure and items supplied. Lifestyle accessories are excluded unless expressly included. We supply goods matching the description and meeting the applicable legal standards for quality and fitness for purpose.

Prices and payment

Prices are in pounds sterling (GBP), with applicable taxes included. Shipping throughout the United Kingdom is free. The full payable amount appears before you place the order. We cover any import duties or customs clearance charges needed to deliver your order; there are no additional import charges payable by you on delivery.

Accepted methods: Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay and PayPal. Payment is collected through checkout. We send an order acknowledgement to the email address entered at checkout.

Order acceptance

The acknowledgement confirms receipt of your order. We accept your order and form the sales contract when we send the dispatch confirmation. If we cannot supply an ordered item, we contact you, explain the issue and arrange the agreed alternative or a refund. We do not substitute goods or increase an agreed price without your consent. Any payment for an order we cannot accept is refunded within 5 calendar days to the original payment method.

Delivery

See our Shipping Policy for when processing starts, tracking and delivery support. We remain responsible for the goods until they are received by you or a person you identify to receive them.

Pre-dispatch cancellations and changes

You may request cancellation before dispatch. Confirmed pre-dispatch cancellations are refunded within 5 calendar days to the original payment method. Contact customer service for address and order changes; changes can only be processed before dispatch. Dispatch does not remove your applicable cancellation or return rights.

Returns and direct exchanges

We accept defective and non-defective return or exchange requests within 30 calendar days after delivery. Goods should be sent back within 14 calendar days after return authorisation. Original packaging is not compulsory, there is no restocking fee, and we pay return and exchange shipping costs. Direct exchanges are available. Contact customer service to obtain a prepaid return label and a downloadable, printable return slip.

For your statutory online cancellation right, notify us within 14 calendar days after delivery and return within 14 calendar days after that notice. Prior authorisation is not required. See Returns and Refunds Policy for all details.

Refunds

We issue your refund to the original payment method within 5 calendar days after receiving the returned goods. For a statutory cancellation, this period starts when we receive the goods or valid evidence that you have sent them back, whichever is earlier. We do not delay a legally due refund while completing an inspection.

After we issue a refund, your bank or payment provider may take an additional 3–10 working days to credit your account. We provide refund confirmation and help you trace the payment if it has not arrived.

Where no return is required, we issue the refund within 5 calendar days of confirming it. Eligible refunds cover the full item price paid.

Faulty goods and company responsibility

ELMRIDGE COMMERCE LLC is your seller and remains responsible for product information, order fulfilment, delivery support, returns, exchanges and refunds. We coordinate these services directly and do not transfer our responsibilities to the customer or require the customer to resolve our service obligations with a carrier, manufacturer or payment provider.

Your rights for defective or misdescribed goods continue beyond our voluntary return period where applicable. We pay the costs of the legally appropriate remedy.

Contract records and complaints

Keep your acknowledgement, dispatch confirmation and these terms for your records. Contact support@shopelmridge.com for an order document or complaint. The terms applicable at purchase govern that purchase; later policy changes do not reduce the agreed rights.

Applicable law

The law of England and Wales applies, subject to the mandatory consumer protections and court rights available where you live, including Scotland and Northern Ireland. Nothing in these sales terms removes those protections.

Company and customer support

We do not process orders, returns, exchanges or refunds on weekends or UK public holidays. Calendar-day deadlines in these policies still apply. We arrange processing in advance where necessary to meet those deadlines.